Fleet tracking is the use of GPS technology to identify, locate supply chain and monitor one or more fleet vehicles in real-time. A feature-rich fleet tracking system can help any company that requires the use of a vehicle to get the job done. Many industries use fleet vehicle tracking systems, including construction and HVAC companies, furniture stores, pest control, and food delivery services.
Fleet tracking systems provide insight into how a fleet vehicle is being driven, and any faults that are occurring in real time. This detailed information enables fleet management to obtain a more accurate reading of fuel consumption, the vehicle’s overall condition and to gauge who best and worst drivers are on their fleet. Based on this information, fleet managers can offer training to the drivers that need it the most.
A well know fleet management research report “Improving Productivity and Profitability through Service Fleet Management” was published by the Aberdeen Group in 2008. It measured the main reasons cited by businesses seeking increased efficiency through the implementation of fleet tracking technology. Over 73% of companies stated that a top priority was to try and improve the customer experience through better response times.
The study said that when implementing a fleet tracking system, companies often realize the following:
* A 23% increase in the total number of service calls completed per day per technician.
* An average of a 46% increase in the percentage of time that service technicians arrive within the promised response time, directly relating to the issue of improved customer satisfaction.
* A visible increase in customer retention with the adoption of the system.
* A 16.4% increase in service revenues because of improvement in customer service alone.
Another important issue for fleet management is controlling costs. Considering today’s tough economic times and sky-high gas prices, it’s important to run a business as efficiently as possible. A fleet GPS tracking system can help to reduce fuel costs and improve driver productivity.
For companies with truckers that drive across state lines, a GPS fleet tracking system can also help to make calculating taxes much, much easier. Companies that operate vehicles across different states are required to pay taxes to each state that they drive in, based on how many miles were driven in each state. A fleet management system can automate this process with real-time reports created as often as you like.
In order to use a fleet tracking system, you must install an electronic GPS tracking device inside the vehicle you would like to monitor. Then you can track the vehicle’s location in real-time with the fleet tracking system’s web-based software, collecting all sorts of data in the process, from vehicle diagnostics to driver speeding alerts.